NHTSA Complaint #10249904 — 2006 SATURN ION

THIS IS THE SECOND COMPLAINT I HAVE FILED ON MY 2006 SATURN ION. I HAVE BEEN TRACKING A PROBLEM I HAVE BEEN HAVING WITH IT NOT STARTING IN THE MORNING. THE PROBLEM IS WITH THE PASSLOCK SYSTEM THAT ALLOWS FUEL TO PASS TO THE ENGINE, A SO CALLED ANTI THEFT DETERRENT. THIS MORNING I SAT IN MY CAR IN THE DRIVEWAY FOR 30 MINUTES WAITING FOR THE SYSTEM TO RESET ITSELF. LOOKING AT VARIOUS WEBSITES, GM HAS HAD THIS PROBLEM REPEATEDLY FOR QUITE SOME TIME. I HAVE CONTACTED SATURN CORPORATION, RECEIVED ASSISTANCE FROM A CUSTOMER SERVICE REP, TAKEN MY CAR TO THE NEAREST DEALERSHIP (70 MILES AWAY) AND THE DEALERSHIP "CAN'T DUPLICATE THE PROBLEM" AND SAYS THEY HAVE "NEVER HEARD OF THIS PROBLEM BEFORE". I TOOK OVER 20 PAGES OF DOCUMENTATION WITH ME SHOWING THOUSANDS OF GM CUSTOMERS THAT ARE EXPERIENCING THIS SAME PROBLEM. THE DEALERSHIP WOULDN'T EVEN LOOK AT THE PAPERWORK. SOMETHING NEEDS TO BE DONE ABOUT THIS ISSUE. MY CAR IS ONLY 2 YEARS OLD. I WAS SOLD A DEFECTIVE PRODUCT, GM KNOWS THE PASSLOCK SYSTEM DOES NOT WORK PROPERLY BUT CONTINUES TO TREAT THEIR CUSTOMERS LIKE THEY ARE IDIOTS. IT IS DANGEROUS TO BE STRANDED IN A CAR THAT WILL NOT START WITH CHILDREN IN THE CAR AND RIDICULOUS TO HAVE A CAR DICTATE WHEN IT WILL START. *TR