NHTSA Complaint #10249903 — 1998 FORD EXPEDITION ELECTRICAL SYSTEM

Complaint Details

ODI Number	10249903
Vehicle	1998 FORD EXPEDITION
Component	ELECTRICAL SYSTEM
Date of Incident	October 14, 2003
Date Filed	November 26, 2008
Mileage	60,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL*THE CONTACT OWNS A 1998 FORD EXPEDITION. THE CONTACT STATED THAT HER VEHICLE CAUGHT FIRE IN HER DRIVEWAY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A REPORT WAS FILED. THE INSURANCE COMPANY WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE; HOWEVER, THEY WOULD NOT REPLACE THE VEHICLE BECAUSE THE INSURANCE COVERAGE WAS CANCELLED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WANTED POSSESSION OF THE VEHICLE IN ORDER TO PERFORM AN INSPECTION; HOWEVER, IT WAS NO LONGER AVAILABLE BECAUSE THE INSURANCE COMPANY DISPOSED OF THE VEHICLE. THE MANUFACTURER WOULD NOT ASSIST WITH ANY REIMBURSEMENT AND STATED THAT THEY WERE NOT LIABLE FOR THE REPAIRS. THEY FURTHER STATED THAT THE CUSTOMER'S CLAIM WILL BE CLOSED. THE FAILURE MILEAGE WAS 60,000.

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