NHTSA Complaint #10249894 — 2002 MERCEDES BENZ ML500 STEERING

Complaint Details

ODI Number	10249894
Vehicle	2002 MERCEDES BENZ ML500
Component	STEERING
Date of Incident	November 1, 2007
Date Filed	November 26, 2008
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

THIS CAR WAS PURCHASED IN SACRAMENTO CA IN AUG OF 06, AT THIS TIME WE ALSO PURCHASED AN EXTENDED 2 YEAR WARRANTY WHICH WE UNDERSTOOD TO BE EXPIRING IN AUG OF 08. THE CAR WORKED FINE WITH NO ISSUES UNTIL SEPT OF 07. I STARTED THE CAR AT 4 AM TO HEAD TO WORK AND IT MAKE A REALLY LOUD NOISE, IT GOT WORSE WHEN I TURNED THE STEERING WHEEL. I CONTACTED THE MB DEALER AND WAS TOLD TO BRING THE CAR INTO THE DEALERSHIP. I EXPRESSED CONCERN ABOUT NOT WANTING TO DRIVE THE CAR MAKING THAT SOUND, HE ASSURED ME THAT IT WAS FINE. I BROUGHT THE CAR INTO THE DEALERSHIP AND WAS TOLD IT JUST NEEDED POWER STEERING FLUID SO THEY WILL TOP IT OFF FOR ME AT NO CHARGE AND IT WILL BE FINE. TOOK MY CAR AND LEFT. TWO MONTHS LATER ON NOV1ST, SAME ISSUE, TOOK THE CAR IN AGAIN, WAS TOLD WE WILL JUST TOP IT OFF FOR YOU AT NO CHARGE, TOOK MY CAR AND LEFT AGAIN. ON NOV 15TH I HAD MY CAR TRANSFERRED TO ATLANTA BY MOVING TRUCK SINCE I WAS MOVING BUT DID NOT WANT TO PUT THE MILEAGE ON IT. TOOK IT TO MB FOR ITS REGULAR SERVICING 1 WEEK LATER NO PROBLEMS WERE FOUND AT THAT TIME."" ON APR 5TH 08 THE NOISE CAME BACK, I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD WE WOULD JUST TOP IT OFF FOR YOU BUT WE NOTICED THAT THERE ARE SOME LEAKS SO YOU MAY WANT TO BRING IT IN TO GET THAT CHECKED OUT. I DID THIS 2 DAYS LATER AND WAS TOLD IT WAS THE POWER STEERING HOSE AN $800 FIX THAT WAS NOT COVERED BY MY WARRANTY. I HAD THE WORK DONE. ON APR 20TH MY CHECK ENGINE LIGHT CAME ON, I WENT BACK TO THE DEALERSHIP HAD TO PAY AGAIN FOR THE DIAGNOSTIC TO BE DONE, EVEN THOUGH ONE WAS SUPPOSEDLY DONE 2 WEEKS PRIOR. NOW IT WAS THE POWER STEERING PUMP AT A $1400 FIX. I WAS PISSED. HOW DID THEY MISS THIS 2 WEEKS PRIOR? HOW DID I EVEN KNOW IT WAS THE HOSE AT FIRST AND NOT THE PUMP? HOW WAS THIS FOUND CONVENIENTLY AFTER MY WARRANTY IS NO GOOD WHEN THE NOISE WAS THERE BEFORE? A COMPLIMENTARY DIAGNOSTIC WAS DONE BY THE SERVICE MGR ON AUG 29TH AND NOW I AM BEING ASKED TO PAY $2100 FOR FIX THE PROBLEMS FOUND. THE WARRANTY SHOULD BE HONORED. *TR

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