NHTSA Complaint #10249759 — 2004 CHEVROLET SUBURBAN 1500 ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10249759
Vehicle	2004 CHEVROLET SUBURBAN 1500
Component	ENGINE AND ENGINE COOLING
Date of Incident	July 15, 2008
Date Filed	November 25, 2008
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE COOLANT LEVEL IN THE RESERVOIR CONTINUED TO DROP, PROMPTING ME TO REFILL IT WEEKLY. SERVICE SHOP WORKED ON THIS ON AND OFF FOR SEVERAL MONTHS. AFTER SEVERAL ENGINE OVERHEATING SITUATIONS, WE TOOK IT TO A DIFFERENT SHOP. TURNS OUT OUR HEADS ARE CRACKED. THEY WERE MANUFACTURED BY CASTECH AND ARE KNOWN TO BE DEFECTIVE ACCORDING TO GM BULLETIN #06-06-01-019B (DOCUMENT ID 1986750). THERE IS NOW SO MUCH ANTI-FREEZE IN OUR ENGINE THAT THE ENTIRE MOTOR NEEDS TO BE REPLACED DUE TO THE CORROSIVE NATURE OF THE FLUID. GM SAID THAT THEY WOULD PAY NOTHING TOWARDS OUR REPAIR. THE ENGINE ONLY HAS 91K MILES AND NOW NEEDS TOTAL REPLACEMENT B/C OF AN ISSUE THAT GM KNEW ABOUT SINCE 6/12/07 BUT NEVER CONTACTED US ABOUT. HAD THE REPLACED THE HEADS BACK IN 2007, WE MOST CERTAINLY WOULDN'T BE FACING TOTAL MOTOR REPLACEMENT AT THIS TIME. *TR

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