NHTSA Complaint #10248977 — 2004 VOLVO XC90

ON 10/21/2008 I WAS DRIVING MY 2004 VOLVO XC90 ON THE HIGHWAY RT.93. IT WAS RAINING AND THE INTERIOR OF THE CAR WAS FOGGY. I COULD NOT SEE OUTSIDE SO I TURNED ON THE A/C BUT IT WAS NOT FUNCTIONING. ALSO, THE CD PLAYER WAS NOT WORKED. I BOUGHT MY CAR NEW IN 2004 WITH HAS ONLY 32,014 MILES ON THE CAR NOW. THE BOSTON VOLVO VILLAGE DEALER INSPECTED THE CAR AND SAID THE BLOWER MOTOR, RESISTOR AND THE CD PLAYER NEED TO BE REPLACED. THE COST OF PARTS AND LABOR OF THE BLOWER AND RESISTOR WAS $1,650 AND THE CD $700. I CONTACTED THE VOLVO HEAD OFFICE AND THEY WERE WILLING TO PROVIDE THE PARTS FREE BUT THE LABOR COST ON ME. I HAVE NO CHOICE TO DO IT RIGHT AWAY BECAUSE I HAVE TWO CHILDREN. I NEED THE CAR TO CARRY THEM TO SCHOOL EVERYDAY. IT IS A SAFETY ISSUE IF THE VENTILATION AND HEAT IS NOT WORKING. I CANNOT DRIVE THE CAR IF THERE IS NO VENTILATION AND THE CAR IS FOGGY DURING RAINY OR SNOWY DAYS. IF I WAS IN THE HIGHWAY, I HAVE TO PARK ON THE SIDE FOR THE POOR VISIBILITY. IT WOULD PUT ME AND MY FAMILY IN A DANGEROUS SITUATION. I PAID $1,058 FOR THE LABOR AND $57.50 FOR THE INSPECTION COST. IF THE VOLVO ADMITTED THE PARTS HAS PROBLEM AND WILLING TO REPLACE THEM FREE, THEY SHOULD NOT CHARGE ME LABOR COST. *TR