NHTSA Complaint #10248558 — 2002 NISSAN PATHFINDER

WE HAVE BEEN LOYAL NISSAN CUSTOMERS SINCE 1987 AND MY 2002 PATHFINER STARTED MAKING A LOUD RATTLING NOISE. WE HAD IT TOWED TO THE DEALERSHIP AND THE TECHNICIAN CHECKED IT OUT AND TOLD US THAT 2 SCREWS HAD FALLEN OUT OF THE POWER VALVE AND WERE BOUNCING AROUND IN THE CYLINDER, AND THERE WAS NOTHING WE HAD DONE WRONG. IT IS A DESIGN FLAW THAT NISSAN REFUSE TO CORRECT. I AM TOLD IT COULD HAVE BEEN CORRECTED FOR $150.00. THE COST OF REPAIR THE PATHFINDER IS $7,899.99 WHICH NISSAN NORTH AMERICAN HAS REFUSE TO PAY. WE HAVE TALKED TO THEIR CONSUMER AFFAIRS SPECIALIST AND SHE REFUSE TO AUTHORIZE THE DEALERSHIP TO FIX THIS PROBLEM. AFTER BEING A LOYAL NISSAN CUSTOMER SINCE 1987, I DO NOT UNDERSTAND WHY THEY REFUSES TO HELP US. I HAVE A 1994 WITH OVER 100,000 MILES ON IT AND NEVER HAD ANY ENGINE PROBLEMS. I WENT ON LINE AND FIND OUT THAT MANY NISSAN PATHFINDER CUSTOMERS ARE HAVING THE SAME PROBLEM. WE KEPT THE OIL CHANGED EVERY 2,000-2,500 MILES. I NEED HELP. *TR