NHTSA Complaint #10247926 — 2004 DODGE RAM 1500

I HAVE A 2004 DODGE 1500 4.7L THAT RECENTLY BEGAN TO CRACK ON THE PASSENGER SIDE OF THE DASHBOARD. SINCE THE APPEARANCE OF THE CRACKING, I MADE TWO CALLS TO CHRYSLER TO SEEK ASSISTANCE IN GETTING IT REPLACED WITH NO SUCCESS. MY FIRST CALL WAS ON 10/21/2008, I SPOKE TO A LADY BY THE NAME OF CATHY, SHE PROMISED TO LOOK INTO THIS AND GIVE ME A CALL BACK. I WAS ASSIGNED A REF # 18012888, BUT NEVER RECEIVED THAT CALL. I CALLED AGAIN ON 10/31/2008, AND SPOKE TO A LADY NAMED SHERYL WHO WAS EXTREMELY RUDE AND EVEN THREATEN TO CUT OFF THE CALL, BECAUSE I ASKED HER WHY AM I REPEATING INFORMATION I ALREADY GAVE IN MY FIRST CALL. SHE TOLD ME THAT I NEEDED TO FOLLOW UP WITH THE DEALERSHIP, WHICH I EXPLAINED TO HER THAT THEY DID NOT TAKE ANY INFORMATION AND IT WAS THE DEALERSHIP THAT TOLD ME TO CALL THEM (CSN 800-992-1997). I AM STILL WAITING FOR HER TO CALL BACK. I FIND THIS A TRAVESTY THAT THIS IS THE ONE OF THE FEW TIMES I DECIDED TO BUY AN AMERICAN VEHICLE AND THIS IS HOW I GET TREATED. I WILL NEVER BY AMERICAN AGAIN. YOU WILL ALSO SEE THAT THIS IS A WIDESPREAD ISSUE WITH THE DODGE TRUCKS AS SHOWN ON THIS WEB LINKS: HTTP://WWW.CARCOMPLAINTS.COM/DODGE/RAM_1500/2003/ACCESSORIES-INTERIOR/CRACKED_DASHBOARD.SHTML I HOPE SOMEONE WILL RESPOND POSITIVELY TO THE VEHICLE OWNERS AND PROBABLY CHRYSLER WILL DO THE RIGHT THING. *TR