NHTSA Complaint #10246952 — 2004 CHEVROLET SUBURBAN

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10246952
Vehicle	2004 CHEVROLET SUBURBAN
Component	STEERING
Date of Incident	September 15, 2008
Date Filed	October 28, 2008
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

UNDER WARRANTY, BROUGHT CAR IN FOR LOOSE, VIBRATING STEERING WHEEL IN 2006. DEALERSHIP BROUGHT TO OUR ATTENTION THE NEED TO REPLACE A BOLT ON THE STEERING SHAFT, WAS A WARRANTY REPAIR COVERED BY GM AND WE DID NOT HAVE TO PAY (ISSUED AS RECOMMENDED REPAIR ONLY IF CONSUMER BROUGHT TO ATTENTION. PROBLEM WENT AWAY. PROBLEM RECURRED IN FALL 2008 (CAR NOW OUT OF WARRANTY) IDENTICAL SYMPTOMS AS BEFORE. CONTACTED DEALERSHIP AGAIN TO COMPLAIN, THEY STATED, OUT OF WARRANTY HAVE TO PAY FOR NEW PART REPLACEMENT. FEEL THIS IS A FLAWED ENGINEERED COMPONENT ON VEHICLE FROM START, SHOULD NOT HAVE TO PAY FOR SOMETHING THAT IS NOT SAFE IN THE FIRST PLACE. *TR

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