NHTSA Complaint #10246240 — 2002 JEEP GRAND CHEROKEE

MY 2002 GRAND CHEROKEE SUDDENLY HAS NO HEAT. THE DEFROSTER WORKS RANDOMLY AND SOMETIMES SHUTS DOWN ONLY BLOWING COLD, OUTSIDE AIR CAUSING THE WINDOW TO FOG UP WITH NO WARNING. AFTER RESEARCHING THIS ISSUE ONLINE THERE ARE THOUSANDS OF COMPLAINTS ABOUT THIS, THE DEALER FIX IS TO TAKE OFF THE DASH ($1000+ IN LABOR) TO FIX A $20 PART. THERE ARE PARTS AVAILABLE ONLINE TO DO THE FIX YOURSELF FOR $100. SEEMS TO ME THAT NOT ONLY DOES JEEP KNOW THERE IS A FACTORY DEFAULT WITH THEIR JEEPS, THEY RIP PEOPLE OFF BY CHARGING EXORBITANT AMOUNTS OF $$ TO FIX SOMETHING SIMPLE. I SEARCHED THROUGH YOUR DATABASE AND THERE ARE PAGES AND PAGES OF COMPLAINTS FOR THE SAME ISSUE. AT THIS POINT I AM GOING TO FIX IT MYSELF BECAUSE I CANT GO THROUGH THE WINTER WITHOUT HEAT, BUT IM SURE AS HECK NOT GOING TO TAKE IT TO THE DEALER AND GET CHARGED $2500. AND IM DEFINITELY NEVER BUYING ANOTHER GM CAR AGAIN. *TR