NHTSA Complaint #10246138 — 2003 CHRYSLER PT CRUISER

TL*THE CONTACT OWNS A 2003 CHRYSLER PT CRUISER. THE CONTACT HEARD A LOUD HUMMING NOISE COMING FROM HER VEHICLE. SHE TOOK THE VEHICLE TO A DEALER AND THEY STATED THAT THE POWER STEERING PUMP FAILED. POWER STEERING FLUID LEAKED OUT AND CAUSED THE AIR CONDITIONER TO FAIL. THE UNIT WAS REPLACED AT THE COST OF $1,583. THE TECHNICIAN STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V268000 (STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS); THEREFORE, THEY WOULD NOT ASSUME FINANCIAL RESPONSIBILITY FOR THE REPAIR. SEVERAL WEEKS AFTER THE REPAIR, THE AIR CONDITIONING UNIT FAILED AGAIN. THE CONTACT TOOK THE VEHICLE TO THE DEALER ON NUMEROUS OCCASIONS, IN WHICH SHE HAD TO REPLACE THE WATER PUMP, THE THROTTLE BODY, THE RADIATOR, AND VARIOUS COMPONENTS IN THE POWERTRAIN AND STEERING UNIT. THE REPAIRS COST $4,000. TYPICALLY, THE FAILURES IMMEDIATELY RECUR AFTER THE REPAIRS ARE MADE. THE MANUFACTURER GAVE HER A SMALL REIMBURSEMENT OF $878. THE FAILURE MILEAGE WAS 32,208 AND CURRENT MILEAGE WAS 66,500.