NHTSA Complaint #10244539 — 2002 FORD FOCUS

TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT NOTICED AIR COMING OUT OF THE FRONT PASSENGER SIDE TIRE, WHICH SHE HAD BEEN AWARE OF SINCE FIRST PURCHASING THE VEHICLE. THE FAILURE OCCURRED MORE THAN SIX TIMES, REGARDLESS IF THE VEHICLE WAS PARKED OR IN MOTION. THE VEHICLE WOULD EITHER HAVE TO BE TOWED TO THE DEALER OR SERVICE PERSONNEL WOULD COME TO HER AND REPLACE THE TIRE WITH A SPARE. THE DEALER WAS NEVER ABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE TIRE WAS REPLACED ONCE IN JANUARY OF 2008, BUT THE FAILURE RECURRED. THE CONTACT SENT LETTERS AND EMAILS TO THE MANUFACTURER REGARDING THE FAILURE. THE CURRENT MILEAGE WAS 36,686 AND FAILURE MILEAGE WAS 22,815.