NHTSA Complaint #10244160 — 2006 SATURN ION

MY HUSBAND CAME HOME AND WENT TO TURN THE CAR OFF AND THE KEY WOULD NOT BUDGE. THE CAR WAS STILL RUNNING AND THE KEY WAS STUCK IN THE IGNITION. I CALLED ON-STAR FROM MY CAR AND HE GOT A ROADSIDE ASSISTANT ON THE PHONE AND I WAS TOLD THAT MY CAR NEEDED TO BE TOWED TO THE DEALERSHIP. A TOW TRUCK DRIVER CAME OUT AND COULD NOT DISABLE THE CAR AND HAD TO TOW THE CAR, WHILE IT WAS RUNNING, TO THE DEALERSHIP. WE RESEARCHED THIS PROBLEM ONLINE AND FOUND THAT IT WAS FAIRLY COMMON IN OUR VEHICLE. WE WERE TOLD THE NEXT DAY BY THE DEALERSHIP THAT THE IGNITION SWITCH AND HOUSING UNIT NEEDED REPLACED. I CALLED GM CORPORATE TO ASK IF THIS WAS A RECALL AND/OR IF SOMEONE WAS LOOKING INTO THIS PROBLEM AND ALL I WAS TOLD WAS THAT WAS NOT A SAFETY ISSUE. I WAS LIVID AND WILL NEVER DEAL WITH GM AGAIN FOR SUCH A LOUSY RESPONSE. I HAVE TWO YOUNG CHILDREN AND WHAT IF I WOULD HAVE BEEN STRANDED WITH THEM IN THE CAR WHILE IT WAS RUNNING. TELL ME THAT IS NOT A SAFETY ISSUE. I DO HAVE THE OLD PARTS. *TR