NHTSA Complaint #10243936 — 2002 MERCURY COUGAR

TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WOULD OFTEN FAIL TO ACCELERATE AND INCREASE IN RPM'S. IN ADDITION, THE VEHICLE WOULD FREQUENTLY STALL. ONCE THE VEHICLE WAS TURNED OFF, IT WOULD RESTART IMMEDIATELY. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC BECAUSE THE WARRANTY WAS NO LONGER VALID. THE MECHANIC DIAGNOSED THE CAUSE OF THE FAILURE AS A FAULTY FUEL INJECTOR. THE VEHICLE WAS REPAIRED, BUT THE FAILURE STILL PERSISTS. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE), ALTHOUGH THE FAILURES WERE IDENTICAL. THE MANUFACTURER WAS UNABLE TO PROVIDE ASSISTANCE. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 98,000.