NHTSA Complaint #10243613 — 2000 JEEP GRAND CHEROKEE

LATCHES/LOCKS/LINKAGES issue reported to NHTSA

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Complaint Details

ODI Number	10243613
Vehicle	2000 JEEP GRAND CHEROKEE
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	September 27, 2008
Date Filed	September 27, 2008
Mileage	135,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

I BOUGHT A 2000 JEEP GRAND CHEROKEE THAT HAD A QUACKING NOISE WHEN LOCKING AND UNLOCKING IN THE REAR HATCH. IT FINALLY JUST QUIT QUACKING BUT ALONG WITH THE SILENCE THE MECHANISM NO LONGER WORKS. NOW YOU CAN'T GET IN THE BACK HATCH. I WENT ONLINE TO SEE HOW TO CORRECT THIS PROBLEM ONLY TO FIND OUT THAT IT'S A COMMON OCCURRENCE WITH THIS MODEL. I FEEL LIKE THIS SHOULD BE A SAFETY RECALL AS THERE IS NO WAY TO GET IN THE VEHICLE SHOULD THE FRONT OR SIDE DOORS BECOME DISABLED, SAY IN AN ACCIDENT. THERE IS NO WAY TO MANUALLY UNLOCK THIS HATCH SO YOU HAVE TO RELY ON THIS EXPENSIVE MECHANISM TO DO THE JOB. FROM MY RESEARCH IT LOOKS LIKE THIS HAS TO BE REPLACED SEVERAL TIMES IN THE LIFE OF THE VEHICLE. *TR

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