NHTSA Complaint #10243037 — 2005 FORD F-150

I HAD AN INCIDENT WITH MY 2005 FORD F-150 WINDOW REGULATOR IN WHICH THE PASSENGER SIDE WINDOW JUST DROPPED DOWN INSIDE THE DOOR WHILE THE VEHICLE WAS PARKED IN MARCH OF 2008. BECAUSE IT WAS STILL UNDER WARRANTY, I TOOK IT BACK TO THE DEALER AND THEY REPLACED THE WINDOW REGULATOR. I ASKED THE SERVICE MANAGER WHAT CAUSED THE WINDOW JUST TO DROP DOWN INSIDE THE DOOR WHILE THE VEHICLE WAS PARKED AND HE STATED THAT THEY WERE HAVING PROBLEMS WITH THE WINDOW REGULATORS IN THE '04 AND '05 F-150'S. AT THAT TIME I TOLD HIM THAT I WANTED THE OTHER WINDOW REGULATORS REPLACED. HE ASKED IF I HAD ANY PROBLEMS WITH THE OTHER ONES AND I REPLIED THAT I HAD NOT YET. HE SAID THERE WAS NOTHING THEY COULD DO. I EXPLAINED MY CONCERN BEING THAT THE TRUCK WOULD BE OUT OF WARRANTY IN 3 MONTHS AND THAT I WANTED IT TO BE FIXED WHILE STILL UNDER WARRANTY. HE TOLD ME THAT IF I DID HAVE A PROBLEM AND IT WAS DUE TO FAULTY EQUIPMENT, THEY WOULD REPLACE IT. TWENTY FOUR DAYS AFTER MY WARRANTY EXPIRED THE DRIVER SIDE WINDOW DROPPED DOWN INSIDE THE DOOR WHILE DRIVING ON THE ROAD. I WAS NOT WINDING IT UP OR DOWN, IT JUST DROPPED DOWN INSIDE THE DOOR WITH A LOUD CRASH. IT SCARED THE HECK OUT OF ME AND I ALMOST HIT THE MEDIAN GUARD RAIL. I PULLED OFF THE ROAD TO SEE WHAT HAPPENED. I COULD SEE THE TOP OF THE WINDOW THROUGH THE OPENING AND FIGURED IT WAS THE PROBLEM WITH THIS WINDOW REGULATOR. WHEN I CALLED THE DEALERSHIP, THEY STATED THAT BECAUSE THE TRUCK WAS OUT OF WARRANTY, THERE WAS NOTHING THEY COULD DO. I EXPLAINED THAT THIS IS FAULTY EQUIPMENT AND THEY TOLD ME TO TAKE IT UP WITH FORD. I HAVE WRITTEN FORD CUSTOMER SERVICE ON TEN DIFFERENT OCCASIONS AND ONLY EVER RECEIVED ONE RESPONSE. THEY ASKED WHAT I WANTED DONE AND I REPLIED THAT I JUST WANTED IT REPLACED. IT HAS BEEN ALMOST 2 MONTHS NOW AND I HAVE RECEIVED NO OTHER RESPONSES FROM FORD AND MY WINDOW IS STILL NOT FIXED. I HAVE HAD TO DRIVE IN RAIN AND 110 DEGREE TEMPERATURES WITHOUT A DRIVER'S SIDE WINDOW. WINDOW REGULATOR PROBLEM. *TR