NHTSA Complaint #10242390 — 2004 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10242390
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	November 16, 2007
Date Filed	September 16, 2008
Mileage	48,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

2004 FORD EXPLORER. A CRACK APPEARED ON THE REAR TAILGATE PANEL DIRECTLY BELOW THE TAILGATE GLASS AND NEXT TO THE FORD EMBLEM. THE DEALER, SUMMERVILLE FORD, SUMMERVILLE, SC, INFORMED ME THAT ALTHOUGH HE SEES THIS PROBLEM OFTEN ON THIS EXPLORER BODY STYLE, NO RECALL HAS BEEN ISSUED AND FORD WOULD NOT PAY FOR THE REPAIR. OBVIOUSLY, FORD IS AWARE OF THIS POOR DESIGN RESULTING IN BODY INTEGRITY FAILURE, BASED ON THE OTHER EXPLORERS I HAVE WITNESSED ON OUR ROADS WITH THE SAME DAMAGE AND THE OTHER COMPLAINTS TO NHTSA. BUT FORD IS REFUSING TO DO ANYTHING TO CORRECT THIS FAILURE. I NOTICE THE NEW EXPLORERS NO LONGER HAVE THIS POOR TAILGATE DESIGN. THIS IS DAMAGE CAUSED BY FORD'S POOR DESIGN AND SHOULD BE ACKNOWLEDGED AND REPAIRED BY FORD. *TR

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