NHTSA Complaint #10242212 — 2004 FORD EXPLORER VISIBILITY

Complaint Details

ODI Number	10242212
Vehicle	2004 FORD EXPLORER
Component	VISIBILITY
Date of Incident	September 1, 2008
Date Filed	September 15, 2008
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

BACK PLASTIC PANEL JUST BELOW THE BACK WINDOW? THERE IS CRACK FROM THE BOTTOM OF MY 2004 FORD EXPLORER. THERE IS A CRACK IN THE PLASTIC PANEL FROM THE WINDOW DOWN TO THE FORD EMBLEM. FORD AND MY DEALERSHIP WANT ME TO PAY FOR IT AND YET I HAVE SPOKE WITH OTHERS THAT HAVE HAD THE SAME PROBLEM IN 2002, 2003 AND WAS FIXED UNDER WARRANTY. I JUST PURCHASED THE EXPLORER FROM GIBBSON FORD, DICKSON CITY, PA LAST OCTOBER. IT ONLY HAS 35, 000 MILES AND I HAVE THE EXTENDED WARRANTY BUT THEY SAID IT IS NOT COVERED. IF YOU READ WWW.BLUEOVAL.COM THERE ARE OTHERS THAT HAVE HAD THE SAME PROBLEM. GIBBONS AND FORD WANT ME TO PAY FOR THE REPAIR, YET IT REALLY IS A DEFECT. THEY ARE NOT EVEN USING IT ON THE NEWER VEHICLES. THE FORD CALL CENTER AND ON LINE PEOPLE TELL ME THERE IS NOTHING THEY CAN DO. IT IS THE DEALERS RESPONSIBILITY, YET GIBBONS TELLS ME THAT FORD TELLS THEM WHAT TO DO. I AM STUCK IN THE MIDDLE. ANY HELP *TR

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