NHTSA Complaint #10241446 — 2005 TOYOTA HIGHLANDER

AROUND THE MIDDLE OF MARCH 2008, MY 2005 TOYOTA HIGHLANDER HAS KNOCKING SOUNDS ON THE STEERING WHEEL WHEN I MAKE TURNS. I SOUGHT THE ADVISE OF A MECHANIC FRIEND WHO HAS WORKED WITH LEXUS IN THE PAST. HE CONDUCTED A TEST DRIVE AND OCULAR INSPECTION AND ADVISED ME TO BRING THE VEHICLE TO THE DEALER FOR HE SUSPECTS A PROBLEM WITH THE STEERING SHAFT ASSEMBLY. ON MARCH 24, 2008, I BROUGHT THE VEHICLE TO A TOYOTA DEALER AND WAS ADVISED TO REPLACE INTERMEDIATE STEERING SHAFT ASSEMBLY. I PAID A TOTAL OF $469.29 FOR THE SERVICE BY TOYOTA CITY, MAMARONECK, NY 10543 INV. [XXX] . THE CAR HAS 14,549 MILES DURING THE DATE OF SERVICE. I WROTE TOYOTA USA FOR A REFUND OF THE AMOUNT I SPENT AND GOT AN ASSURANCE THAT THEY WILL LOOK INTO IT. FAMILY MEMBERS USE THE CAR IN THE USUAL COURSE OF GROCERY, SCHOOL AND RELATED TRAVEL ACTIVITIES AND HAS NOT ABUSED IT. FOR YOUR INFORMATION, THIS IS ALSO WELL MAINTAINED AS WE FOLLOW THE SUGGESTIONS/ADVISE OF THE OWNER'S MANUAL FOR MAINTENANCE SCHEDULED CHECKS. MY VIN [XXX] . THE LETTER OF ASSURANCE FROM TOYOTA SALES USA WAS RECEIVED SEVERAL MONTHS AGO AND REQUEST FOR REFUND HAS NOT BEEN ACTED UPON. THANK YOU VERY MUCH. HAVE A GREAT DAY! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)*TR