NHTSA Complaint #10241031 — 2008 NISSAN ARMADA

TL*THE CONTACT OWNS A 2008 NISSAN ARMADA. THE CONTACT RECEIVED A RECALL NOTICE FOR HER AIR CONDITIONER CONDENSER FAN MOTOR. SHE TOOK THE VEHICLE TO THE DEALER TO HAVE THE WORK REPAIRED. THE DEALER SERVICED THE VEHICLE AND STATED THAT THE AIR CONDITIONER CONDENSER FAN MOTOR FAILED. THE DEALER INSTALLED A NEW ONE, BUT IT WAS STILL NOT WORKING. THEY KEPT THE VEHICLE OVERNIGHT IN AN ATTEMPT TO TRY TO FIGURE OUT WHY THE NEW FAN MOTOR WAS NOT WORKING. THE FOLLOWING DAY, THE CONTACT RECEIVED A CALL FROM THE DEALER AND WAS INFORMED THAT THEY COULD NOT REPAIR THE VEHICLE BECAUSE A WIRING HARNESS HAD BEEN REPLACED. IN ADDITION, AN AFTERMARKET WIRE HAD BEEN INSTALLED AND CAUSED THE FAN MOTOR TO FAIL. SINCE THE WIRES HAD BEEN TAMPERED WITH, IT VOIDED THE RECALL. THE DEALER IS NOW REFUSING TO REPAIR THE VEHICLE FOR FREE. SHE IS THE ORIGINAL OWNER OF THE VEHICLE AND STATED THAT NO WIRES SHOULD HAVE BEEN TAMPERED WITH AND NO INSTALLATIONS MADE. THE VEHICLE WAS TAKEN TO THE SAME DEALER FOR REPAIRS; THEREFORE, IF ANY WIRES HAD BEEN CHANGED, IT HAD TO BE DONE BY THAT SPECIFIC DEALER. THE CONTACT FEELS THAT THE VEHICLE SHOULD STILL BE REPAIRED UNDER RECALL. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 38,409.