NHTSA Complaint #11513167 — 2008 NISSAN ARMADA

For the past couple of years my 2008 Nissan Armada has been giving me issues with the gas gauge not reading accurately, it has progressed over time. It started out happening around a quarter of a tank with anywhere from 25 to 60 miles to empty according to the reading on the screen display. There has been no warning of running out of gas, it just happens while driving, the vehicle starts to shut down & the steering wheel eventually locks up, I do not have very long to find a driveway or parking lot to coast into before the vehicle completely shuts down. Over time it has happened at different intervals indicating I still have gas according to the gauge & the screen display, one time it showed as much as 147 miles to empty. My husband & I researched what may need to be checked or replaced to remedy the issue, everything led to changing the fuel pump which we did in August 2022. Within a few days it started happening again, at that time we had a mechanic look at my vehicle, they figured out that the fuel pump was missing a cap on the end of it, they replaced it. After about 4-6 months or so it started happening again, at that time we brought it back to the same mechanic to assess. After keeping it for 4 days, they decided that "the fuel pump must be bad & needs to be changed, sometimes fuel pumps just go bad". After paying over $700.00 to replace the fuel pump again (March 2023), it lasted about 2 weeks & happened again! There was a recall back in 2010 I believe for the fuel sending unit on my vehicle, Nissan replaced it at no charge, however, I was not having any issues at that time, when I called Nissan a year or so ago, they told me that a recall can only be done once where they fix the issue at no charge.