NHTSA Complaint #10240224 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10240224
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 27, 2008
Date Filed	August 29, 2008
Mileage	48,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

BOUGHT CAR WITH 9K MILES ON IT, TRANSMISSION SLAMS INTO GEAR IN REVERSE CAUSING CAR TO JUMP BACKWARDS, CALLED DEALER STATED KNEW WHAT PROBLEM WAS FIXED UNDER WARRANTY. 40K MILES LATER IT IS HAPPENING AGAIN, MORE SEVERE AND JERKING FORWARD WHILE DRIVING. ALMOST HIT PEDESTRIAN, COULD NOT CONTROL. DEALER STATES OUT OF WARRANTY WILL NOT FIX. INFORMED THEM THIS IS THE SAME PROBLEM, WORK IS FAULTY. MANY COMPLAINTS OF THIS ON-LINE WITH THIS TYPE OF VEHICLE. IT IS A MAJOR SAFETY ISSUE. CAR IS NOW JERKING MORE VIOLENTLY CAUSING THE WHEELS TO SCREECH WHEN PUT INTO REVERSE. DOES THERE NEED TO BE A DEATH OR INJURY IN ORDER TO INVESTIGATE THIS? *TR

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