NHTSA Complaint #10240158 — 2002 TOYOTA RAV4

I BROUGHT MY RAV BRAND NEW IN 2002. HAVE HAD NO PROBLEM WITH IT UP UNTIL A FEW A YEAR AGO WHEN THE ENGINE LIGHT CAME ON INTERMITTENT. EVERY TIME I WAS GOING TO TAKE THE VEHICLE INTO GET CHECKED IT WOULD GO OUT. WHEN I ARRIVED AT MY PRESENT DUTY STATION I WAS DEPLOYED ALMOST IMMEDIATELY. WITHIN TWO MONTHS OF MY DEPLOYMENT MY WIFE TOLD ME THAT CAR WAS HAVING A HARD TIME MOVING AND COULD HEAR THE TRANSMISSION SLIPPING. SHE THEN TOOK THE VEHICLE TO THE MECHANIC AND THEY TOLD HER THAT THE TRANSMISSION WAS BROKE AND NEEDED TO BE REPAIRED. ONLY 52000 MILES ON THE VEHICLE. THE MECHANIC ALSO TOLD MY WIFE THAT THERE COULD BE A TSB OUT ON THE VEHICLE PERTAINING TO THE ELECTRONIC CONTROL MODULE, PART THAT TELLS THE TRANSMISSION TO SHIFT GEARS, "ECM"AND THERE WAS SEVERAL THAT PERTAINED THE PROBLEM AND WHAT NEEDED TO BE REPLACED. BEING IN ITALY SHE CONTACTED THE STATES REP FOR TOYOTA AND WAS TOLD THAT THEY COULDN'T LOCATE OUR CAR BECAUSE WE BOUGHT IT FROM A LICENSED DEALER "AMERICAN SPEC VEHICLE" FROM GERMANY. SHE THEN CONTACT THE AGENCY THAT IS AUTHORIZED TO SELL "AMERICAN SPEC CARS" AND WAS INFORMED THAT THE VEHICLE FELL UNDER THE WARRANTY AND THAT THEY "AMERICAN TOYOTA" SHOULD PAY FOR IT BASED ON AN AMERICAN TSB. CALLED TOYOTA AGAIN AND NOTHING. WHEN I CAME HOME, WE TOOK THE VEHICLE TO LOCAL DEALERSHIP AND BECAUSE IT WAS AN AMERICAN TSB THEY WOULD CONSIDER THE REPLACEMENT. IN THE MEAN TIME THEY ASSURED US THAT THE VEHICLE WAS SAFE TO DRIVE AND BEING OUR ONLY VEHICLE MY WIFE WAS FORCED TO DRIVE IT. TOYOTA "ROME" OKED THE REPLACEMENT OF THE ECM, THE ACTUAL FAULT OF THE VEHICLE BUT HAS REFUSED TO REPLACE THE TRANSMISSION THE RESULT OF THE FAULTY PART. NOW THE TRANSMISSION IS COMPLETELY SHOT AND LOOKING ON LINE THOUSANDS OF AMERICAN CONSUMERS ARE PAYING THOUSANDS OF DOLLARS OUT TO REPLACE A PRODUCT THAT IS THE RESULT OF TOYOTA'S ENGINEERING FLAWS. I PERSONALLY FEEL THAT THEY ARE RESPONSIBLE THE TRANSMISSION AND THE REPLACEMENT. FURTHER INVESTIGATION IS REQUESTED. *TR