NHTSA Complaint #10239872 — 2004 FORD EXCURSION

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10239872
Vehicle	2004 FORD EXCURSION
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	August 26, 2008
Date Filed	August 27, 2008
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

THIS VEHICLE HAS BEEN SERVICED COUNTLESS TIMES FOR STALLING. EACH TIME THE DEALER HAS REPLACED THE EGR VALVE AND OTHER ITEMS BECAUSE OF FAILURE CODES. EACH TIME THE EGR VALVE HAS FAILED. THE DEALER IS "REPAIRING" THE VEHICLE AND GIVING IT BACK TO ME. WITHIN 5 MINUTES AFTER RECEIVING THE VEHICLE FROM THE SERVICE DEPARTMENT, IT STALLS AGAIN. THE VEHICLE WILL STALL AT LEAST 3 TIMES DURING A 30 MINUTE DRIVE. IT STALLS ON THE FREEWAY, ON RESIDENTIAL STREETS, STARTING FROM A DEAD STOP, AND IF IT IS DRIVING AT A CONSTANT SPEED. THIS VEHICLE IS NOT FIXED AND IT IS OBVIOUS THE DEALER CANNOT FIX IT! IT IS GOING IN TOMORROW FOR THE 3RD TIME THIS MONTH FOR THE SAME PROBLEM. I HAVE ALMOST GOTTEN IN AN ACCIDENT FROM IT STALLING, AND I HAVE HAD MANY TIMES WHERE I HAVE BEEN IN A DANGEROUS SITUATION FROM IT STALLING. THE DEALER CANNOT FIX IT, I CANNOT SALE IT TO ANOTHER PERSON IN THIS CONDITION, AND FORD WON'T DO ANYTHING TO HELP ME. I AM DRIVING A VERY DANGEROUS VEHICLE AND HAVE NO WAY TO FIX IT. WHAT CAN I DO? PLEASE GIVE ME A SUGGESTION. DO I HAVE ANY RIGHTS IF THE VEHICLE CANNOT BE FIX? *TR

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