NHTSA Complaint #10239706 — 2005 GMC ENVOY

I HAVE A 2005 ENVOY THAT I PURCHASED LESS THAN A YEAR AGO FROM A LOCAL CHEVROLET DEALERSHIP. ON THE DAY OF THE FAILURE, I DID NOT DRIVE THE VEHICLE TO WORK. WHEN I RETURNED HOME, I FOUND THAT THE BACK TRUNK HATCH HAD SOMEHOW OPENED ON ITS OWN, CAUSING IT TO SEPARATE FROM THE GLASS. THE TRUNK HATCH WAS BROKEN IN SUCH A MANNER THAT IT COULD NOT HAVE BEEN BROUGHT ON BY ANOTHER INDIVIDUAL OR OBJECT. AFTER NOTICING THIS DEFECT, I CONTACTED THE DEALERSHIP. THE AUTOMOBILE WAS TAKEN TO THE DEALERSHIP THE NEXT DAY WHERE THEY FILED A CLAIM WITH THE WARRANTY COMPANY. HOWEVER, THE SERVICE TECHNICIAN DECIDED THAT THE STRUTS WERE NOT THE CAUSE OF THE DEFECT AND WORKED PROPERLY AND COULD NOT HYPOTHESIS ON WHY THIS FAILURE HAD OCCURRED. HE REPORTED THIS TO THE WARRANTY COMPANY WHO THUS DENIED THE CLAIM BECAUSE THEY DO NOT COVER THE GLASS ON THE AUTOMOBILE. I WAS DISPLEASED WITH THE OUTCOME AND CONTACTED BOTH THE WARRANTY COMPANY AND THE GMC HEADQUARTERS MYSELF, HOPING THAT THIS INITIATIVE WOULD RESOLVE THE SITUATION. IT IS MY BELIEF THAT THERE IS SOME TYPE OF DEFECT THAT CAUSED THE HATCH TO OPEN ON ITS OWN. THE COMPANY WILL ONLY REPLACE THE STRUTS AND ARE REQUIRING ME TO PAY FOR THE GLASS REPLACEMENT AND LABOR FOR SOMETHING THAT I NEITHER CAUSED NOR COULD HAVE PREVENTED. *TR