NHTSA Complaint #10239698 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10239698
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 4, 2008
Date Filed	August 25, 2008
Mileage	51,810 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I HAVE A 2002 FORD EXPLORER LIMITED THAT HAD AN AUTOMATIC TRANSMISSION FAILURE AT 51,000 MILES. THE TRANSMISSION IS SEALED AND DOES NOT HAVE A DIPSTICK TO CHECK FLUID LEVELS, THEREFORE MAKING IT NON-SERVICEABLE BY THE OWNER. THIS TRANSMISSION APPEARS TO HAVE AN INHERENT DESIGN FLAW RESULTING IN PREMATURE FAILURE. THE CHECK TRANSMISSION LIGHT APPEARED ON THE DASH AND THE TRANSMISSION STARTED SLIPPING WHEN ATTEMPTING TO CHANGE GEARS WHILE DRIVING. THIS CREATED A HAZARDOUS CONDITION BECAUSE THE TRANSMISSION WOULD SLIP OUT OF GEAR WHILE DRIVING CAUSING THE ENGINE TO REV EXTREMELY HIGH. THE TRANSMISSION HAD TO BE REPLACED BY A LOCAL FORD DEALER AT A COST OF OVER $3,500. *TR

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