NHTSA Complaint #10239171 — 1999 DODGE CARAVAN

1. VEHICLE: 1999 DODGE CARAVAN SERPENTINE BELT SLIPPAGE WHEN ROAD IS WET. 2. THE BELT SLIPS OFF THE PULLEYS, STEERING POWER IS LOST AND I GET STRANDED IN THE MIDDLE OF BUSY STREETS. THIS IS A SAFETY ISSUE! (I WONDER IF I WOULD HAVE MADE IT OUT ALIVE IF I WAS DRIVING ON I-95!) ON THE INTERNET THERE ARE 100S - IF NOT 1000S - OF STORIES/COMPLAINTS: WIVES STRANDED IN THE SNOW WITH CHILDREN, ELDERLY PEOPLE STUCK IN A STREET IN A RAINY NIGHT, AND CARAVAN /VOYAGER OWNERS CHANGING BELT AND PULLEYS 2 OR 3 TIMES, WITHOUT THE PROBLEM BEING CORRECTED. IT SEEMS THAT THE CHRYSLER CORPORATION HAS WILLINGLY IGNORED THIS PROBLEM SINCE 1996! I AM READING OF MISALIGNED PULLEYS AND MOTOR MOUNDS. THIS ISSUE NEEDS A RESOLVE AND A RECALL! AND.... THERE IS A FIX!!! PLEASE CHECK GATES PART #38379K AND GOODYEAR PART #49215K. SO, THERE IS A PROBLEM WHICH IS TOTALLY IGNORED BY CHRYSLER IN A FINAL NOTE, I AM GOING TO BUY "THE FIX" IN ORDER TO BE ABLE TO OPERATE MY VEHICLE WITH NO FEAR OF GETTING STRANDED SOMEWHERE IN A RAINY DAY OR NIGHT. I BELIEVE THAT CHRYSLER CORPORATION SHOULD REIMBURSE ME FOR THE REPAIR AND REPLACEMENT OF PARTS - NOT MY FAULT- THEIR SCREW UP! AND JUST TO LET YOU KNOW THAT I CALLED CHRYSLER CORPORATION TO FIND OUT IF THEY WOULD REIMBURSE ME. I CALLED THE WASHINGTON, DC OFFICE AND MY CALLED WAS ROUTED TO A CALL CENTER IN INDIA (!). I ASKED TO BE TRANSFERRED TO A SUPERVISOR AT THE CORPORATE OFFICE IN THE US, WHICH I WAS. I SPOKE TO A SUPERVISOR, WHO TOLD ME "I AM SORRY. YOUR VEHICLE IS OUT OF WARRANTY, AND CHRYSLER CORPORATION WILL NOT RE-IMBURSE YOU FOR ANY REPAIRS PERTAINING TO THIS PROBLEM." I WENT OUT TODAY WITH MY HUSBAND'S FORD AEROSTAR, TO CHECK THE ROADS AFTER TROPICAL STORM FAY (WON'T DARE TAKE MY CARAVAN) AND THERE WERE DOZENS OF CARAVAN LIKE MINI VANS STRANDED IN THE STREETS OF OUR CITY. SUPPOSE WE HAD EVACUATION ORDERS FOR FLOODING OR A HURRICANE EMERGENCY..... PLEASE DO SOMETHING ABOUT THIS! *TR