NHTSA Complaint #10239138 — 2007 SUZUKI FORENZA

TL*THE CONTACT OWNS A 2007 SUZUKI FORENZA WAGON. THE CONTACT STATED THAT THE VEHICLE HAS A SERIOUS HESITATION ISSUE. WHILE DRIVING BETWEEN 30-50 MPH, THE VEHICLE HESITATES AND DECELERATES. IT DOES NOT LOSE COMPLETE POWER AND THE SERVICE ENGINE LIGHT REMAINS ILLUMINATED. THE CONTACT HAS TAKEN THE VEHICLE TO THE DEALER FIVE TIMES AND THEY REPLACED THE WIRING HARNESS, ACCELERATOR, A FEW SENSORS, AND REPROGRAMMED THE COMPUTER IN THE VEHICLE. THE REPAIRS ONLY TEMPORARILY CORRECT THE ISSUE FOR A FEW WEEKS, BUT THEN THE FAILURE RECURS A MONTH LATER. THE CONTACT IS ALSO EXPERIENCING FAILURE WITH THE PASSENGER SIDE AIR BAG. THE AIR BAG REMAINS OFF WHENEVER AN OCCUPANT IS SEATED IN THE PASSENGER SEAT. THE DEALER STATED THAT IT WAS SUPPOSED TO REMAIN OFF FOR A CHILD'S SAFETY, BUT THE OWNER CLAIMS THAT THE FAILURE OCCURS WHEN ADULTS ARE SEATED IN THE PASSENGER SEAT AS WELL. THE DEALER HAS NOT ATTEMPTED TO REPAIR THE AIR BAG DEFECT BECAUSE THEY CLAM IT IS WORKING AS IT WAS DESIGNED. THE AIR BAG DEFECT HAS BEEN OCCURRING SINCE THE VEHICLE WAS PURCHASED WITH APPROXIMATELY 30 MILES. THE FAILURE MILEAGE FOR THE HESITATION ISSUE WAS 3,000 AND CURRENT MILEAGE WAS 12,000.