NHTSA Complaint #10238497 — 2007 MAZDA CX-7

MADE APPT. WITH MAZDA SERVICE , REGARDING EXCESSIVE TIRE WEAR ON CX-7 SUV. I HAVE A FIRESTONE TIRE PROTECTION FOR THIS SUV, ACCORDING TO FIRESTONE IT DOES NOT COVER WEAR. AT MY LAST OIL CHANGE BY FIRESTONE, THEY TOLD ME MY TIRES NEED TO BE REPLACED, GAVE ME A PRICE, ETC. I TOLD THEM I WOULD CONTACT DEALER AND SEE WHAT THEY HAVE TO SAY. APPT. WAS 8/1/08, I WAS TOLD MY TIRES ARE ONLY HALF WORN@20,113 MILES. TREAD WEAR WAS MEASURED @ 5/32 ON FRONT AND 4/32 ON REAR. FIRESTONE ROTATED AND BALL. TIRES @ 5,000 MI. OIL CHANGES. I WAS TOLD TO COME BACK WHEN 50% MORE WEAR. TOLD SERVICE ADVISER THIS WAS A SAFETY ISSUE AS THERE IS NO TREAD TO WEAR, AND MENTIONED WHAT FIRESTONE HAD TOLD ME. HIS COMMENT WAS THEY JUST WANTED TO SELL YOU TIRES ". TOOK MY CX-7 TO NTB TIRE SERVICE, THEY CHECKED MY TIRES, REAR @ 2/32" AND FRONT @4/32", THEY SUGGESTED I NOT DRIVE WITH THESE WORN-OUT TIRES, THEY NEED TO BE REPLACED. PURCHASED A SET OF TAKE-OFF'S FOR $160.00 AND HAD NTB ALIGN AND BALL TIRES. I SENT A E-MAIL TO MAZDA CUST. SERVICE AND EXPLAINED , DEALER MEASURED 4/32" NOT 2/32".I WANTED TO MEET WITH MAZDA REP AT ANY NE OHIO DEALER, AND HAVE HIM CHECK TIRES, ETC. THEY NEVER RETURNED MY E-MAIL. FOLLOWED-UP WITH PHONE CALL TO MAZDA CUST. SERVICE, THEY WILL CHECK DEALER, ETC. MAZDA CALLED BACK AND SUGGEST I TAKE UP PROBLEM WITH DEALER, THEY WOULD NOT SET UP MEETING WITH REP, ETC. IF MAZDA SERVICE DEPT AT DEALER CAN'T MEASURE TIRE TREAD, AND BE CONCERNED WITH CUST SAFETY, I WOULD NEVER BUY ANOTHER MAZDA VEHICLE. *TR