NHTSA Complaint #10237944 — 2003 BMW Z4

VEHICLE HAS ELECTRIC POWER STEERING. INTERMITTENTLY, AND WITHOUT WARNING, POWER ASSIST UNIT FAILS. CONSEQUENTLY, DRIVER MUST USE A FIRM GRIP AND SUBSTANTIAL FORCE TO CONTROL VEHICLE, ESPECIALLY AT SLOWER SPEEDS. UNIT FAILS EITHER AT ENGINE START OR WHILE DRIVING. VEHICLE HAS ONLY 45,000 MILES. STEERING TORQUE FAULT WAS CLEARED DURING DIAGNOSTIC CHECK BY INDEPENDENT BMW TECHNICIAN BUT FAULT HAS SINCE RECURRED. NEAREST AUTHORIZED BMW SERVICE CENTER ALSO HAS CHECKED VEHICLE. OWNER WAS INFORMED THAT FIX WOULD REQUIRE REPLACEMENT OF UPPER STEERING COLUMN AT COST TO OWNER OF $2,360 PLUS DIAGNOSTIC FEE. BMW NORTH AMERICAN CONTACTED FOR ASSISTANCE. THEY, IN CONCERT WITH THE DEALER, DECLINED TO OFFER ANY FINANCIAL ASSISTANCE TO OWNER TO REPLACE DEFECTIVE COMPONENTS. PROBLEM REMAINS UNRESOLVED. OWNER FEELS THIS VEHICLE HAS A DEFECTIVE PART WHICH CREATES A SIGNIFICANT HIGHWAY SAFETY RISK, ESPECIALLY TO THOSE UNSUSPECTING OF THE POTENTIAL FAULT. DATE OF INCIDENT BELOW IS FIRST OCCURRENCE OF PROBLEM, WHILE OWNER WAS PULLING INTO A PARKING SPOT. *TR