NHTSA Complaint #10237624 — 2002 FORD EXPLORER POWER TRAIN:DRIVELINE

Complaint Details

ODI Number	10237624
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:DRIVELINE
Date of Incident	August 7, 2008
Date Filed	August 10, 2008
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

MY 2002 FOR EXPLORER HAS A GROWLING SOUND COMING FROM THE REAR END. TOOK IT TO THE DEALER SHIP THEY TOOK 30 MINUTES TO TELL ME THAT THE REAR DIFFERENTIAL NEEDED REBUILDING. I THOUGHT THIS WAS A BIT QUICK UNTIL I FOUND OUT THAT THIS IS A COMMON PROBLEM WITH THIS EXPLORER MODEL. THE COST IS 1600 AND I WAS TOLD THAT THE REAR END COULD LOCK UP. THIS SOUNDS LIKE A SAFETY ISSUE THAT SHOULD WARRANT A RECALL. I DID A INTERNET SEARCH FOR THE SAME PROBLEM AND FOUND THAT MANY HAVE EXPERIENCED THE SAME PROBLEM AND EVEN AFTER THE REPAIR IT DOES NOT FIX THE PROBLEM FOR LONG. *TR

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