NHTSA Complaint #10237385 — 2005 SATURN RELAY

TL*THE CONTACT OWNS A 2005 SATURN RELAY. THE CONTACT STATED THAT THE PASSENGER SIDE ELECTRIC DOOR DOES NOT LATCH PROPERLY. AS A RESULT, THE DOOR OPENS WHILE THE VEHICLE IS MOVING. HE TOOK THE VEHICLE TO THE DEALER AND THEY RE-ADJUSTED THE DOOR STRIKER. IMMEDIATELY AFTER THE REPAIR, THE FAILURE RECURRED. SECONDLY, HE NOTICED EXCESSIVE VIBRATION WHEN DEPRESSING THE BRAKE PEDAL. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY MACHINED HIS BRAKING SYSTEM. AFTER THE REPAIR, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER AND THEY REPLACED THE BRAKE ROTORS AND PADS. THE CONTACT CALLED THE MANUFACTURER AND THEY REFERRED HIM BACK TO THE DEALER. AS OF AUGUST 7, 2008, THE DEALER HAS NOT SUCCESSFULLY REMEDIED THE FAILURE. THE FAILURE MILEAGE WAS 23,000 AND CURRENT MILEAGE WAS 48,900.