NHTSA Complaint #10237272 — 2008 FORD EDGE

ENCLOSED ARE A DESCRIPTION AND THE OTHER INFORMATION ABOUT THE FORD EDGE YOU REQUESTED. THIS IS A PART OF WHAT WAS SENT TO THE FORD MOTOR COMPANY AFTER THE SUNROOF CLAIM WAS DENIED ON THE BASIS THAT THEY FEEL SOMETHING FROM THE OUTSIDE HIT THE SUNROOF. ON JULY 24, 2008 AT ABOUT 8:00 PM, MY BROTHER IN LAWS WAS DRIVING MY CAR ON INTERSTATE 75 JUST NORTH OF BOWLING GREEN, OHIO. HE WAS DRIVING 60-65 MPH WITH THE WINDOWS UP, AIR CONDITIONER ON, AND THE SUNROOF CLOSED. AS HE WAS DRIVING, HE REPORTS A SUDDEN EXPLOSION IN THE CAR, LIKE HE WAS SHOT. HE AND THE PASSENGER HAD SMALL SHARDS OF BROKEN GLASS RAIN DOWN ON THEM. THEY MANAGED TO SAFELY PULL THE CAR TO THE BRIM OF THE HIGHWAY WITHOUT ANY FURTHER PROBLEMS. UPON EXAMINING THE SUNROOF, THEY OBSERVED A HOLE THE SIZE OF A SMALL DINNER PLATE IN THE CENTER OF THE ROOF AND ALL FOUR CORNERS MISSING. THE GLASS IN THE MIDDLE AND CORNERS OF THE SUNROOF HAD THE APPEARANCE ?LIKE A VOLCANO? OUT OF THE CAR. BOTH THE DRIVER AND THE PASSENGER REPORTED THAT THERE WERE NO OVERPASSES OR CARS AROUND THEM TO KICK UP ANY OBJECT THAT COULD HAVE HIT THE ROOF. THE GLASS FROM THE HOLE WAS NOT IN THE CAR. I FEEL THIS CLAIM HAS BEEN DENIED UNJUSTLY AND THAT THE FORD MOTOR COMPANY AND PLANET FORD OF CENTERVILLE ARE CLOSING THEIR EYES TO AN ISSUE THAT SHOULD BE INVESTIGATED THOROUGHLY BY SOMEONE IN PERSON INSTEAD OF SENDING ?DIGITAL PICTURES? TO SOMEONE AT CORPORATE TO MAKE A DECISION. AFTER ALL, THIS IS A SAFETY ISSUE THAT COULD HAVE BEEN FATAL, LEAVING FORD WITH A MUCH BIGGER PROBLEM THAN JUST REPLACING A FAULTY SUNROOF. SINCERELY, 2008 FORD EDGE LIMITED *TR