NHTSA Complaint #10237024 — 2002 FORD EXPLORER

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. TWO WEEKS AFTER PURCHASING THE VEHICLE, THE CONTACT HAD TO TAKE THE VEHICLE BACK TO HAVE THE REAR END REPLACED FOR FREE. SHE ASKED THE DEALER TO CHECK THE TRANSMISSION AND THEY INFORMED HER THAT IT WAS FINE. WHILE DRIVING AT AN UNKNOWN SPEED, THE OVERDRIVE LIGHT FLASHES INTERMITTENTLY AND THE CHECK ENGINE LIGHT ILLUMINATES. THE VEHICLE STALLS AND LOSES POWER BEFORE 30 MPH, BUT AFTERWARDS THE VEHICLE FUNCTIONS PROPERLY. THE CONTACT NOTIFIED THE DEALER ABOUT THE FAILURE AND HAD THE VEHICLE TOWED TO A TRANSMISSION SHOP FOR REPAIR. THE CONTACT WAS INFORMED THAT THE THIRD GEAR BAND IN THE TRANSMISSION FAILED; THEREFORE, A NEW TRANSMISSION WAS NEEDED. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE FAILURE MILEAGE WAS 58,000 AND CURRENT MILEAGE WAS 63,000.