NHTSA Complaint #10236683 — 2000 FORD WINDSTAR

I HAVE A 2000 FORD MODEL SEL - MY WIPERS STOPPED WORKING. I TOOK IT TOO FORD TO GET THE PROBLEM FIXED SINCE I HAVE AN EXTENDED WARRANTY ON MY VEHICLE (INTERCONTINENTAL WARRANTY SERVICES -IWS - 1-800-333-3028) IWS FIRST AGREED TO COVER THE REPAIRS TO THE BURNED OUT WIPER MOTOR. FORD (305-266-3000) CALLED IWS TO GET AN ADDITIONAL CABLE TO BE COVERED AS WELL SINCE THE PINS THAT WERE ATTACHED TO THAT CABLE WHERE ALSO ATTACHED TO THE WIPER MOTOR AND BROKE OFF. THEY GOT CORRODED WITH WATER AND RUST BUILD UP. IWS THEN DECIDED TO REJECT COVERAGE SINCE WATER DAMAGE IS NOT COVERED IN THEIR POLICY. I SPOKE WITH IWS AND THEY GAVE ME RECALL #01S25 AND ADVISED ME FORD WOULD HAVE TO COVER THE REPAIRS. I CALLED FORD BACK AND THEY ADVISED ME THAT NO RECALLS SHOW UP FOR MY VIN#. HOWEVER, I FIND THAT THE SAME ISSUE OF THIS RECALL IS AFFECTING MY VEHICLE AS WELL AND FEEL IT NEEDS TO BE COVERED BY FORD OR IWS. WWW.CUSTOMERSASKFORD.COM PER MIKE (AT FORD, NO RECALL SHOWS UP FOR MY VIN#). I CHECKED ON THE FORD WEBSITE AND WAS ADVISED THAT NO RECALL SHOWS FOR MY CAR. *TR