NHTSA Complaint #10236332 — 2003 PONTIAC VIBE

MY PONTIAC VIBE WAS INVOLVED IN A RECALL BECAUSE SCREWS WERE BECOMING DEFECTIVE AND CAUSING DAMAGE TO THE WINDOW REGULATOR, AND BROKEN WINDOWS. THE LOCAL PONTIAC DEALERSHIP REPLACED THE SCREWS, PUT THE DOOR BACK TOGETHER, AND INFORMED ME THAT THE REGULATOR WAS BENT. WHEN I TOOK THE CAR TO THE DEALERSHIP THE MAIN PROBLEM WAS THAT THE WINDOW WOULD FALL WHEN I WOULD ATTEMPT TO ROLL THE WINDOW DOWN, AND PUT GREAT PRESSURE ON THE WINDOW. THEY TOLD ME THAT THE REGULATOR WAS MY PROBLEM, AND THAT IT WOULD COSTS ME $300 TO REPAIR. ALTHOUGH THIS WAS THE POTENTIAL HAZARD LEADING TO THE RECALL. I AM ASHAMED THAT GM AND THEIR DEALERS HAVE NO MORE CONCERN FOR THE SAFETY OF THEIR CUSTOMERS THAN THEY DEMONSTRATED TO ME. I VERY STRONGLY FEEL THAT GM SHOULD REPLACE THE REGULATOR IN THE DRIVER DOOR OF MY VIBE. TONIGHT I INADVERTENTLY PRESSED THE BUTTON THAT DOES ROLL THIS WINDOW DOWN WHILE TRAVELING DOWN THE INTERSTATE AND IT VERY NEARLY BROKE BECAUSE OF THE UNDUE PRESSURE EXERTED ON THE GLASS. *TR