NHTSA Complaint #10236111 — 2004 MERCURY MOUNTAINEER STRUCTURE

Complaint Details

ODI Number	10236111
Vehicle	2004 MERCURY MOUNTAINEER
Component	STRUCTURE
Date of Incident	July 27, 2008
Date Filed	July 28, 2008
Mileage	59,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHEN ATTEMPTING TO SHUT THE LIFTGATE GLASS, THE HINGES FRACTURED AND ALLOWED THE GLASS TO FALL. THE CONTACT'S DAUGHTER WAS NEARLY INJURED. THE DEALER STATED THAT THE GLASS STRUT BRACKETS AND GLASS HINGES NEEDED TO BE REPLACED. THE CONTACT IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE MANUFACTURER STATED THAT ALTHOUGH SHE IS EXPERIENCING THE SAME FAILURE AS REFERENCED IN NHTSA CAMPAIGN ID NUMBER 04V442000 (STRUCTURE:BODY:HATCHBACK/LIFT GATE:HINGE AND ATTACHMENTS), HER VIN WAS EXCLUDED FROM THE RECALL. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS, WHICH EXCEEDED $355. THE FAILURE AND CURRENT MILEAGES WERE 59,600.

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