NHTSA Complaint #10235966 — 2002 MERCEDES BENZ ML320

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ ML320. A MONTH AFTER PURCHASING THE VEHICLE, THE CONTACT EXPERIENCED DASHBOARD FAILURE. THE HAZARD LIGHTS BEGAN FLASHING ON AND OFF. SHE TOOK THE VEHICLE TO THE DEALER AND THEY DISCOVERED A DEFECT IN THE ELECTRICAL COMPONENT. THEY REPLACED A FUSE, WHICH CORRECTED THE FAILURE FOR APPROXIMATELY A MONTH, BUT THE FAILURE EVENTUALLY RECURRED. WHEN ALL OF THE LIGHTS ILLUMINATED AGAIN, THEY REMAINED LIT AND LOCKED THE GEARS. THE VEHICLE WAS UNABLE TO BE DRIVEN AND EVEN STALLED WHILE DRIVING 10 MPH. THE CONTACT HAS TAKEN THE VEHICLE BACK TO THE DEALER AT LEAST ONCE PER MONTH AND THEY REPLACED THE FUSE EACH TIME, OR ATTEMPTED TO REPROGRAM THE SYSTEM; HOWEVER, THE REMEDY WAS NEVER PERMANENT. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 20,500 AND CURRENT MILEAGE WAS 56,000.