NHTSA Complaint #10235902 — 2004 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10235902
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	July 25, 2008
Date Filed	July 27, 2008
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

AS I STOPPED TO GET GAS I NOTICED MY VEHICLE HAD A CRACK RIGHT ON THE PLASTIC ALONG THE RIGHT SIDE OF THE FORD EMBLEM DIRECTLY UNDER THE TAIL GATE GLASS. I CALLED THE DEALER AND WAS TOLD IT IS WAS A COMMON ISSUE BUT COULD NOT DO ANYTHING ABOUT IT UNLESS I PAY OUT OFF POCKET FOR IT OR THE COMPANY RECALL THE PART. I HAVE NO PROBLEM PAYING TO RESOLVE THE ISSUE, THE PROBLEM I HAVE IS I TAKE GOOD CARE OF MY CAR ALOT (I OWN A SHOW STYLE CAR) AND THIS SEEMS TO BE A RECURRING ISSUE EVERYWHERE ELSE WITH THIS SAME TYPE OF VEHICLE AND I WOULD LIKE TO KNOW WHAT THE FORD CO IS TRYING TO DO TO ADDRESS THIS ISSUE? I GO THIS SITE FROM A FORUMS SITE ( HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2004/BODY_PAINT/CRACKED_PANEL_BELOW_THE_REAR_WINDOW.SHTML ) WHAT CAN BE DONE TO ADDRESS THIS ISSUE? *TR

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