NHTSA Complaint #10235741 — 2000 BUICK LESABRE

TL*THE CONTACT OWNS A 2000 BUICK LESABRE. WHILE STOPPED, THE REAR DRIVER SIDE WINDOW FELL OFFTRACK AND THE CONTACT HAD TO MANUALLY PULL THE WINDOW UP. ON THE SECOND OCCASION, THE REAR PASSENGER SIDE WINDOW FELL OFFTRACK WHEN SHE DROVE OVER A RAILROAD TRACK. ON THE MOST RECENT FAILURE, THE CONTACT CRACKED THE PASSENGER SIDE WINDOW TO GET SOME AIR AND THE WINDOW DID NOT GO UP. THE DOOR PANEL HAD TO BE REMOVED IN ORDER TO GET THE WINDOW BACK UP. THE DEALER STATED THAT THEY WERE AWARE OF THE DEFECT AND THERE HAVE BEEN OTHER COMPLAINTS. THEY ISSUED TSB NUMBER 3483 REGARDING THE SAME DEFECT. THE MANUFACTURER STATED THAT THEY WOULD INVESTIGATE THE ISSUE, AND LATER STATED THAT DUE TO THE AGE OF THE VEHICLE, THEY WOULD NOT OFFER ANY FREE REPAIRS. THE COST OF THE REPAIR IS $500 PER WINDOW FOR THREE WINDOWS. THE FAILURE MILEAGE WAS 48,000 AND CURRENT MILEAGE WAS 51,000. UPDATED 09/17/08. *LJ UPDATED 09/25/08. *JB