NHTSA Complaint #10235389 — 2002 FORD FOCUS

THE FRONT SPRINGS ON THE 2002 FORD FOCUS ARE FAULTY. THE FRONT PASSENGER SIDE SPRING WAS CRACKED , AND TOOK THE CAR TO GOODYEAR TO GET REPAIRED, SINCE IT'S OUT OF WARRANTY (INCLUDING THE EXTENDED WARRANTY I PURCHASED). I THEN LETTERED FORD, AND THEY SAID IN NOVEMBER 2004 THEY MAILED A NOTICE TO CUSTOMERS ( WHICH I NEVER RECEIVED) NOTIFYING THEM OF F THE PROBLEM WITH THE SPRINGS. THEY SAID THERE IS NO RECALL, BUT THEY ARE REPAIRING UNDER A CUSTOMER SATISFACTION PROGRAM. THEY SAID I SHOULD HAVE BROUGHT MY CAR TO THE DEALER AND IT WOULD HAVE BEEN REPAIRED FOR FREE. THEY WOULD NOT REIMBURSE ME. I EVEN TRIED TO NEGOTIATE AND ASKED THEM TO AT LEAST REIMBURSE ME WHAT THEY WOULD HAVE PAID THEIR DEALER BUT THEY REFUSED. THIS CAR ALSO HAS DEFECTIVE BRAKES AND ROTORS. WHEN THE CAR WAS UNDER THE ORIGINAL 3 YR 36,000 MILE WARRANTY , THE FRONT AND REAR BRAKES AND ROTORS NEEDED TO BE REPLACED. FORD SAID THEY COULD NOT REPAIR THE ROTORS OR CUT THEM, AND BRAKES AND ROTORS ARE EXCLUDED FROM THE WARRANTY. IT COST ME OVER $ 500 FOR BRAKES AND ROTORS ON A LESS THAN 2 YEAR OLD CAR. A FEW YRS LATER, SAME THING, FRONT BRAKES AND ROTORS , AND AGAIN, I WAS TOLD THE ROTORS CAN'T BE CUT, THEY ALWAYS HAVE TO BE REPLACED. *TR