NHTSA Complaint #10235306 — 2004 FORD TAURUS

ON MAY 31, 2008 PURCHASED A 2004 FORD TAURUS. A COUPLE OF DAYS LATER I NOTICED THAT THE SPEEDOMETER WAS NOT WORKING CORRECTLY. IT WAS READING 50 MPH BUT I WAS ACTUALLY GOING ON 40 MPH. I TOOK THE CAR BACK TO THE DEALER, WHICH IS NOT A FORD DEALER. THEY TESTED THE CAR AND SAID THE SPEED SENSOR WAS BAD. ORDERED 1 FROM A FORD DEALER WHICH TOOK A WEEK TO COME IN. WHEN THE SPEED SENSOR CAME IN AND WAS REPLACED IN THE CAR THE SPEEDOMETER STILL WAS NOT WORKING CORRECTLY. THE DEALER CALL THE FORD DEALER AND WAS TOLD THAT THE SPEEDOMETER NEEDS TO BE REPLACED. ONE WAS ORDERED ON JUNE 17, 2008. TOLD IT WOULD TAKE 2 WEEKS. I CALL FORD DIRECTLY AND HAD FORD LOOK INTO THIS. FORD SAID THEY WOULD EXPEDITE THE SPEEDOMETER FOR ME. THAT WAS ON JULY 15. FORD SAID THEY WOULD CALL ME ON JULY 22 TO LET ME KNOW WHEN THE SPEEDOMETER WOULD BE SHIPPED. JUST RECEIVED A CALL FROM FORD TO SAY THE SPEEDOMETER WOULD BE SHIPPED AUGUST 6, 2008. THE CAR WHEN I BOUGHT IT HAS ONLY 29,500 MILES ON IT. FORD SAID THEY WOULD NOT COVER THE SPEEDOMETER. I WANTED FORD TO TELL ME WHY IT TAKES SO LONG TO GET THE SPEEDOMETER IN. FORD WOULD GIVE ME AN ANSWER TO THAT QUESTION. *TR