NHTSA Complaint #10235182 — 2002 FORD EXPLORER

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 75 MPH, THE CONTACT HEARD A GRINDING SOUND COMING FROM THE REAR OF THE VEHICLE. THE MECHANIC STATED THAT THE NOISE WAS DUE TO THE ROUTERS FROM THE BRAKES, AND ADVISED THE CONTACT NOT TO WORRY. AS THE CONTACT LEFT THE MECHANIC, THE SOUND FROM THE REAR OF THE VEHICLE CONTINUED. THE CONTACT TOOK THE VEHICLE TO ANOTHER MECHANIC AND WAS INFORMED THAT THE WHEELS WERE BEING HELD ON BY THE BRAKES AND THE BEARINGS WERE DESTROYED. AFTER HAVING THE WHEEL BEARINGS REPLACED ONE YEAR LATER, THE CONTACT NOTICED THAT THE TIRES HAD POOR TREAD MARKS. THE CONTACT TOOK THE VEHICLE IN FOR A WHEEL ALIGNMENT AND THE MECHANIC INFORMED THE CONTACT THAT TWO OF THE WHEEL BEARINGS WERE DESTROYED. THE CURRENT MILEAGE WAS 75,000 AND FAILURE MILEAGE WAS 60,000.