NHTSA Complaint #10234883 — 2003 SATURN VUE

ON 5TH SET OF TIRES, UNEVEN WEAR, MAINLY RIGHT REAR. GETTING ONLY 12,000 MILES FOR 1ST 2 SETS, BOUGHT BETTER TIRES ELSEWHERE. TOLD OF NOISE AND VIBRATION. WAS TOLD WAS CAUSED BY WORN TIRES. WHEN TIRES WORE AGAIN, WENT TO DEALER TO REPLACE THE WORST, RIGHT REAR, AND TOLD OF UNEVEN WEAR, NOISE AND VIBRATION. WAS BLAMED WITH POOR MAINTENANCE, DEALER DID NOT TEST DRIVE. OFFERED ALIGNMENT, COULD NOT GET RIGHT REAR TO ALIGN. THEY SAID REPLACE KNUCKLE JOINT, BUT COULDN'T TELL ME IT WOULD FIX IT. TOLD THEM I COULDN'T AFFORD AT THAT TIME, DIDN'T TELL ME IT WAS COVERED BY WARRANTY. DIDN'T LIKE HOW I WAS TREATED, WENT ELSEWHERE FOR OTHER 3 TIRES. THEY ALSO SAID THE NOISE/VIBRATIONS FROM WORN TIRES. THEY ALIGNED NO PROBLEMS. REPLACED WHEEL BEARING MONTH LATER. EVERY 10 -12 MONTHS REPLACED TIRES AND ALIGN, ALL TOLD ME THE NOISE/VIBRATION FROM WORN TIRES (THE NOISE/VIBRATION WOULD GO AWAY WITH NEW TIRES). LAST ROUND, HAD TIRES, ALIGNMENT, NEW FRONT BRAKES, AND REAR BRAKES CLEANED. FOUND BROKEN REAR AXLE. REPLACED AXLE, NOISE/VIBRATION BACK, WITH NEW TIRES. THEY PULLED UP SERVICE BULLETIN FROM 2004, DEFECTIVE REAR DIFFERENTIAL SEAL LEAKING CAUSING THE CLUTCH DRUM TO GO. TOOK TO DEALER, THEY CONFIRMED REAR DIFFERENTIAL CLUTCH DRUM NEEDED REPLACED. THEY WOULD NOT PAY , AS NO WARRANTY, EVEN THOUGH THEY MISSED THE DIAGNOSIS IN 2006, UNDER WARRANTY. I ASKED THEM TO LOOK AT THE OLD AXLE (I HAVE ). THEY SAID IT LOOKED LIKE IT FELL APART, NOT BROKEN. BEEN TRYING TO REACH CORPORATE INVESTIGATOR OVER 3 WEEKS WITH NO LUCK. SHOULD BE INVESTIGATED AS I HAVE READ NUMEROUS REPORTS OF OTHERS WITH THESE SAME ISSUES. NOTES: MILEAGE WAS DOCUMENTED 3000 MILES OVER ACTUAL ON 2 OCCASIONS (DEALER), WAS GIVEN A COMPETITOR WARRANTY COMPANY'S PHONE NUMBER WHEN I ASKED FOR DEALERS WARRANTY COMPANY PHONE NUMBER, AND CORPORATE DOCUMENTED MY PHONE NUMBER WRONG (EVEN AREA CODE) AND THEN TRIED TO BLAME ME. CURRENT MILEAGE IS 83,962, DEALER HAS ME DOCUMENTED AT 85623 ON 06/23/08. *TR