NHTSA Complaint #10298766 — 2003 SATURN VUE

TL*THE CONTACT OWNS A 2003 SATURN VUE WHICH WAS PURCHASED IN DECEMBER 2002. SHE STATED THAT THERE WERE NUMEROUS FAILURES WITH THE VEHICLE. WHILE DRIVING APPROXIMATELY 6 MPH THROUGH A BRUSH-LESS CAR WASH, WATER ENTERED INTO THE SUN ROOF HOUSING. ON A SEPARATE OCCASION, SHE ALSO SMELLED OIL BURNING AND THE DEALER REPLACED THE RIGHT INNER CV JOINT BOOT. THE HAZARDS LIGHTS FAILED TO OPERATE NORMALLY AND WERE REPAIRED TWICE DUE TO REPEAT FAILURES. WHEN SHE ENGAGED THE HAZARD SWITCH, IT COLLAPSED INTO THE DASHBOARD CONSOLE. THE SERVICE ENGINE SOON LIGHT ILLUMINATED AND THE DEALER STATED THAT THE THERMOSTAT FAILED AND IT WAS REPLACED. ALL REPAIRS WERE MADE TO THE VEHICLE PER THE WARRANTY. THE REAR LATERAL LINK ASSEMBLY RECALL NUMBER 04067001 2002-2004 VUE REAR SUSPENSION RECALL WAS ALSO REPLACED. THE DRIVER'S SIDE WINDOW WOULD NOT CLOSE; HOWEVER, THE DRIVER'S SIDE SWITCH WAS REPLACED. THE FUEL GAUGE INDICATED THE IMPROPER LEVEL OF FUEL THAT WAS IN THE FUEL TANK; ALTHOUGH, THE FUEL SENDING UNITS WERE REPLACED. ALL OF THE REPAIRS MADE TO THE VEHICLE HAVE FAILED MORE THAN ONCE. THE HORN WOULD ALSO OPERATE INTERMITTENTLY ON ITS OWN. THE DEALER FOUND A SHORTAGE IN THE BODY CONTROL MODULE AND REPLACED THE OPERATING DESIGN SYSTEM WHICH FORCED THE MECHANIC TO REPROGRAM THE KEYS TO THE VEHICLE. THE VALVE COVER GASKET FAILED A SECOND TIME WHEN THE CONTACT SMELLED OIL BURNING. THERE WERE NO RELATED RECALLS FOR MOST OF THE OTHER FAILED COMPONENTS. THE FAILURE MILEAGE WAS 14,002 AND THE CURRENT MILEAGE WAS 70,501.