NHTSA Complaint #10233858 — 2002 DODGE STRATUS SUSPENSION:REAR

Complaint Details

ODI Number	10233858
Vehicle	2002 DODGE STRATUS
Component	SUSPENSION:REAR
Date of Incident	July 8, 2008
Date Filed	July 11, 2008
Mileage	214,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

TOOK MY DODGE STRATUS 2002 IN AND MECHANIC DEEMED REAR STRUTS BAD. ORDERED REPLACEMENTS. WHEN ARRIVED THEY HAD SENT REAR UPPER STRUT HOUSING MR31114 INSTEAD OF #4879072AD. WHEN LOCAL CHRYSLER DEALER CALLED IT WAS STATED THAT THERE WAS A BACKORDER OF OVER 8000 OF THESE. I THEN CALLED THE 800 NUMBER AND AFTER 4 HRS OF CLIMBING THE LADDER WAS INFORMED THAT THIS PART WAS IN FACT BACKORDERED WITH CURRENTLY THAT MANY CARS AWAITING THIS PART AND THAT IT WAS BEING RETOOLED AND WOULD BE UNAVAILABLE TILL LATE AUGUST. THE ISSUE IS SAFETY IN THAT THE REAR UPPER STRUT HOUSING IF BROKEN PRESENTS AN ISSUE FOR DRIVER AND VEHICLE SAFETY AND THE NUMBER OF CARS NEEDING WHAT IS NOT AVAILABLE IS GROWING AND THE COMPANY HAS NEITHER A RECALL OR SAFETY NOTICE OUT NOR IN MY CONVERSATIONS AT LEAST HAVE ANY CONCERNS OR CARE ABOUT THIS. FOR MANY IF THIS IS YOUR ONLY VEHICLE YOU HAVE LIMITED OPTIONS AND MANY OF THESE VEHICLES WILL BE ON THE ROAD IN THIS CONDITION OF BROKEN REAR UPPER STRUT HOUSINGS. WHAT AM I TO DO AND WHAT RECOURSE IS THERE? *TR 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'

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