NHTSA Complaint #10233771 — 2002 FORD WINDSTAR

STRUCTURE:FRAME AND MEMBERS issue reported to NHTSA

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Complaint Details

ODI Number	10233771
Vehicle	2002 FORD WINDSTAR
Component	STRUCTURE:FRAME AND MEMBERS
Date of Incident	June 30, 2008
Date Filed	July 10, 2008
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

CLUNKING NOISE HEARD IN RIGHT REAR OF 2002 FORD WINDSTAR. INSPECTION BY OWNER FOUND CRACK IN REAR AXLE BEAM. FORD DEALER REPLACED AXLE BEAM STATING IT WAS CRACKED DUE TO IMPROPER JACKING. THEY POINTED OUT TWO "DIMPLES" IN THE UNDERSIDE OF THE AXLE BEAM AS EVIDENCE OF THE IMPROPER JACKING, AND STATED THAT THE CRACK STARTED THERE. AFTER THE REAR AXLE BEAM WAS REPLACED, I INVESTIGATED THE UNDERSIDE OF THE NEW BEAM, AND FOUND THE IDENTICAL "DIMPLES" WERE PRESENT ON THE NEW BEAM. THESE "DIMPLES" ARE, I BELIEVE, CAUSED BY THE FORMING OF THE BEAM BY THE MANUFACTURER AND NOT DUE TO IMPROPER JACKING. I BELIEVE THAT THE REAR AXLE BEAM OF MY FORD WINDSTAR CRACKED BECAUSE OF AN INHERENT DEFECT CAUSED DURING THE FORMING PROCESS. *TR

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