NHTSA Complaint #10407277 — 2002 FORD WINDSTAR

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT RECEIVED NOTIFICATION OF RECALL NUMBER:11V030000 (STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELDS) AND TOOK THE VEHICLE TO THE DEALER; HOWEVER, THE ENTIRE MOUNT WAS COVERED WITH RUST AND THE RECALL REPAIR DID NOT CORRECT THE FAILURE. THE DEALER ADVISED HIM THAT THEY WERE ONLY RESPONSIBLE FOR WHAT WAS INDICATED IN THE RECALL AND OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 130,000.