NHTSA Complaint #10233751 — 2006 FORD F-150

TL*THE CONTACT OWNS A 2006 FORD F-150. THE CONTACT STATED THAT HER VEHICLE WOULD NOT START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST THREE TIMES FOR THE FAILURE. AFTER THE MOST RECENT FAILURE, THE DEALER CHANGED THE STARTER AND THE FAILURE APPEARED TO BE REMEDIED. IN ADDITION, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKES EXTENDED TO THE FLOOR. THE VEHICLE WAS TOWED TO THE DEALER AND THEY DISCOVERED THAT THE SEAL FAILED IN THE MASTER CYLINDER. THE DEALER REPLACED THE SEALS IN ORDER TO REPAIR THE FAILURE. SHORTLY AFTERWARDS, THE BRAKES BEGAN TO EMIT A RED, GREASY SUBSTANCE ON THE WHEEL. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER, BUT THEY DID NOT WANT TO REPAIR THE VEHICLE. THE DEALER STATED THAT ALL THE BRAKES OPERATED IN THAT MANNER, BUT THE CONTACT DISAGREED BY STATING THAT THE REAR BRAKES DID NOT. THE DEALER FINALLY TOOK THE VEHICLE IN; HOWEVER, THEY ONLY WASHED OFF THE GREASE. THE CONTACT RETRIEVED THE VEHICLE AND THE BRAKES EXTENDED TO THE FLOOR AGAIN. THE VEHICLE WAS RETURNED TO THE DEALER AND THEY STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE MANUFACTURER TOOK THE CONTACT'S INFORMATION, BUT OFFERED NO ASSISTANCE. MOST RECENTLY, SHE HEARD A NOISE FROM THE BRAKES WHEN DRIVING IN REVERSE AND BRAKING. THE NOISE WAS DESCRIBED AS A CRACKING SOUND. THE CURRENT MILEAGE WAS 14,380 AND FAILURE MILEAGE WAS APPROXIMATELY 12,000.