NHTSA Complaint #10233391 — 2002 JEEP GRAND CHEROKEE VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Complaint Details

ODI Number	10233391
Vehicle	2002 JEEP GRAND CHEROKEE
Component	VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Date of Incident	October 31, 2007
Date Filed	July 7, 2008
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	00

Consumer Description

THE HEAT ON THE PASSENGER SIDE OF THE JEEP IS BLOWING COLD AIR IN WINTER, EVEN WHEN IT IS SET TO MAXIMUM HEAT. THE DEALER TOLD ME THAT THERE IS A SERVICE BULLETIN ON THE BLEND DOOR AND THEY WANT OVER $700 DOLLARS TO FIX IT. MY QUESTION IS IF THEY KNOW THERE IS A PROBLEM WITH IT FROM DESIGN HOW COME THEY DON'T FIX IT FOR FREE AND WHY SHOULD I PAY FOR IT WHEN THEY KNEW THEY SOLD ME A BAD DESIGN. ALSO NOW THE AC IS BLOWING HOT AIR AND THEY ARE TELLING ME IT IS THE SAME PROBLEM WITH THE BLEND DOORS. THIS IS A SAFETY ISSUE SINCE IN THE WINTER I CAN NOT DEFROST THE FRONT WINDSHIELD AND HAVE TO PULL OVER TO CLEAN THE ICE AND FOG BUILD UP FROM INSIDE THE WINDOW. *TR

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