NHTSA Complaint #10233199 — 2003 FORD F-350 SD

FORD MOTOR COMPANY PUT OUT DEFECTIVE COOLANTS ON THEIR 6.0L DIESEL ENGINES. I HAVE/HAD 2003 F350 KING RANCH TRUCK WITH 67,000 MILES. FORD WARRANTIES DIESEL ENGINES TO 5 YEAR 100,000. ON JUNE 24, 2008, I WAS DRIVING WHEN MY TRUCK OVERHEATED. I PULLED OFF THE ROAD AND CALLED FORD NORTH SCOTTSDALE. THEY SAID THAT THE EJR COOLANTS ARE NOT GOOD ON THOSE TRUCKS AND MOST LIKELY IT GAVE OUT. THEY TOLD ME TO GET IT TO THE NEAREST DEALERSHIP. I DROPPED THE TRUCK OFF AT BELL FORD IN ARIZONA ON TUESDAY JUNE 24 TO LEARN THAT MY WARRANTY EXPIRED MAY 28, 2008. I GOT DIAGNOSTICS DONE AND THE HEAD GASKETS BLEW. BELL FORD SAID THEY BLEW BECAUSE THE COOLANT WENT OUT AND BLEW OUT THE WATER, WHICH OVERHEATED THE COOLANTS. WE CONTACTED FORD MOTOR COMPANY AND THEY HAD 2 CST (MARK & STEVE) "RESOLVE" THE DISPUTE AND SAY THEY CANT HELP US. I SPECIFICALLY ASKED, THAT WHY WOULD THEY NOT RECALL A PART THEY KNOW IS NOT EFFICIENT? THEY DID NOT GIVE ME AN ANSWER. AFTER DOING MORE RESEARCH, I HAVE SINCE LEARNED THAT THIS IS A VERY COMMON PROBLEM WITH THE 6.0L. I AM LOOKING AT $4300 JUST FOR THE HEAD GASKETS AND THEN PLENTY MORE IN LABOR CHARGES. THIS DOES NOT EVEN INCLUDE GETTING THE COOLANT FIXED. WILL I EVER BUY FORD AGAIN? MOST LIKELY NOT. THEY CANT STAND BEHIND THEIR PRODUCT OR HELP THEIR CUSTOMER. THIS IS A TRUCK THAT HAS BEEN BABIED AND UP TO DATE FOR ALL MAINTENANCE. AND NOW ITS DESTROYED. *TR